THEBOLT TECHNOLOGY
PRICING

Every rate,
in one place

Starting prices for individuals and small businesses, with a plain list of what each one includes, what it doesn't, and the fine print, right up front.

About starting prices

Every computer, network, and business is a little different. Starting prices assume the job goes smoothly the first time: the hardware is healthy, passwords are on hand, and nothing unexpected turns up along the way. If I find something that would change the price, I'll stop, explain what I found in plain English, and get your OK before doing any additional work. You will never be surprised by the bill.

Service calls & hourly labor

How time and travel are billed. Most visits start with a service call; flat-rate packages below replace hourly billing for common jobs.

On-Site Service Call

Individuals & businesses

Travel to your home or business plus the first 30 minutes of diagnosis.

Starting at$55
What's included
  • Round-trip travel anywhere in Southeast Michigan
  • Up to 30 minutes on-site figuring out what's wrong
  • A plain-English explanation of the problem and a written price for the fix before any repair begins
Not included
  • The repair itself, billed as a flat-rate package or at the hourly rate
Good to know
  • Waived when you approve a flat-rate package during the same visit
  • Outside Southeast Michigan: travel is quoted before booking
  • If you decide not to proceed with a repair, the service call is the only charge

Remote Support Session

Individuals & businesses

Secure screen-sharing help for problems that don't need an in-person visit.

Starting at$35
What's included
  • Up to 30 minutes of hands-on remote help over a secure, one-time connection
  • No travel and no service call fee
  • Good for software questions, email and account issues, printer drivers, and slowdowns
Not included
  • Anything that needs hands on the hardware. That becomes an on-site visit
Good to know
  • After the first 30 minutes, billed at the hourly rate in 15-minute increments
  • The remote connection ends when the session ends. Nothing stays installed unless you ask

General Support (Individuals)

Individuals

For work that doesn't fit a flat-rate package: troubleshooting, training, odd jobs.

Starting at$70/hr
What's included
  • Wi-Fi and internet troubleshooting
  • Printer, scanner, and accessory troubleshooting
  • Email setup, password resets, and account recovery
  • One-on-one training on your computer, phone, or tablet
  • Anything else tech-related: just ask
Good to know
  • 1-hour minimum for on-site work, then billed in 15-minute increments
  • Time starts on arrival. Travel is covered by the service call

General Support (Businesses)

Businesses

Break/fix and project labor for businesses without a managed IT plan.

Starting at$110/hr
What's included
  • Workstation, server, and network troubleshooting
  • Microsoft 365 / Google Workspace administration
  • User onboarding and offboarding
  • Vendor coordination (ISP, phone system, line-of-business software)
Good to know
  • 1-hour minimum for on-site work, then billed in 15-minute increments
  • Managed IT clients receive a discounted rate on work outside their plan

After-Hours & Urgent Service

Individuals & businesses

Evenings, weekends, holidays, or same-day emergency response.

Rate1.5×the hourly rate
What's included
  • Work scheduled outside Monday to Friday, 9 AM to 5 PM
  • Same-day response when you need someone today
Good to know
  • Subject to availability. Call or message first

Select any service to see exactly what's included.

Flat-rate packages

Fixed prices for the jobs I do most often: computers, printers, phones, networks, and other devices. Priced per device. The service call fee is waived when you book one of these on-site.

Virus & Malware Removal

Individuals & businesses

Remove viruses, spyware, scam pop-ups, and unwanted software from one computer.

Starting at$115
What's included
  • Full scan with multiple professional tools
  • Removal of viruses, spyware, adware, and scam/remote-access software
  • Browser cleanup: hijacked home pages, search engines, and malicious extensions
  • Cleanup of temporary files and startup programs
  • Installation of free ad-blocking protection
  • A short explanation of how it likely got in and how to avoid it next time
Not included
  • Recovering files encrypted by ransomware
  • Paid antivirus subscriptions (I'll recommend one only if you need it)
Good to know
  • If the system is too damaged to clean, I'll recommend an OS Wipe & Reload instead and credit this package toward it

Computer Tune-Up

Individuals & businesses

Speed up a slow computer without erasing anything.

Starting at$85
What's included
  • Removal of bloatware and unneeded startup programs
  • All pending Windows/macOS and driver updates installed
  • Drive health check (warns you before a failing drive loses your files)
  • Disk cleanup and browser cleanup
  • Written recommendation if an upgrade (SSD or RAM) would help more than a tune-up
Not included
  • Virus removal
  • Parts or hardware upgrades

New Computer Setup

Individuals & businesses

Unbox it, set it up, and have it ready to use the same day.

Starting at$100
What's included
  • Unboxing and connecting cables, monitor, keyboard, and mouse
  • Windows or macOS first-time setup and all updates
  • Removal of pre-installed trial software (bloatware)
  • Web browser, one printer, and up to 3 free programs of your choice installed
  • Connecting to your Wi-Fi and signing in to your email
Not included
  • Moving files from your old computer (see Data Transfer)
  • Installing paid software you don't already have a license for

Data Transfer

Individuals & businesses

Move your photos, documents, and settings from an old computer to a new one.

Starting at$95
What's included
  • Documents, pictures, music, videos, desktop, and downloads folders
  • Browser bookmarks and saved passwords (where the browser allows it)
  • Up to 250 GB of data from one working computer to one new computer
  • A check with you afterward to confirm everything important made it over
Not included
  • Reinstalling programs, billed hourly, since each one is different
  • Recovering data from a dead or failing drive (see Data Recovery)
Good to know
  • Over 250 GB: $25 per additional 250 GB

OS Wipe & Reload

Individuals & businesses

Erase and reinstall Windows for a like-new, clean start.

Starting at$130
What's included
  • Complete erase of the drive
  • Fresh install of Windows (using your existing license) and all updates
  • All hardware drivers installed
  • Web browser and up to 3 free programs of your choice installed
Not included
  • Backing up your files first. Add Data Transfer if you need them saved
  • A Windows license if the computer doesn't already have one
Good to know
  • Best for very slow, heavily infected, or hand-me-down computers

SSD Upgrade

Individuals & businesses

Replace an old hard drive with a solid-state drive, usually the biggest speed boost available.

Starting at$120+ parts
What's included
  • Installing the new solid-state drive
  • Copying (cloning) everything from your old drive, so it looks and works the same, just faster
  • Your old drive returned to you
Not included
  • The drive itself. I'll quote the part up front, or you can supply one
Good to know
  • If the old drive is failing and can't be cloned, a fresh OS install is included at no extra cost

Printer & Scanner Setup

Individuals & businesses

Get a printer or scanner working on your network and on every device that needs it.

Starting at$65
What's included
  • Unboxing and physical setup of one printer or scanner
  • Connecting it to your Wi-Fi or network
  • Setting it up on up to 3 computers, phones, or tablets
  • A test print and scan from each device
Not included
  • Repairing printer hardware (paper jams inside the unit, broken parts)
Good to know
  • Each additional device: $15

Wi-Fi & Home Network Setup

Individuals

Set up or replace your router so the whole house has reliable, secure Wi-Fi.

Starting at$120
What's included
  • Setup of one router or a mesh system with up to 3 units
  • Secure Wi-Fi name and password, updated firmware, and admin password changed from the default
  • Placement advice to eliminate dead spots
  • Connecting up to 5 of your devices
Not included
  • Equipment. I'll recommend what to buy, or you can supply your own
  • Running cable through walls, quoted separately
Good to know
  • Businesses: see Network Installation under Business IT

Phone & Tablet Setup

Individuals

Set up a new phone or tablet and move everything over from the old one.

Starting at$60
What's included
  • First-time setup of one iPhone, Android phone, or tablet
  • Transfer of contacts, photos, messages, and apps from your old device
  • Email, backups, and security settings configured
  • A walkthrough of the basics, at your pace

TV & Streaming Setup

Individuals

Smart TV, streaming stick, soundbar, or smart home device, connected and working.

Starting at$60
What's included
  • Setup of one TV or streaming device plus one connected accessory (soundbar, receiver, etc.)
  • Connecting to Wi-Fi and signing in to your streaming apps
  • Simplifying remotes and input settings
Not included
  • Wall mounting
  • Streaming subscriptions
Good to know
  • Additional devices on the same visit: $25 each

Data Recovery

Individuals & businesses

Recover files from a drive that won't boot, was accidentally erased, or was formatted.

Starting at$150
What's included
  • Evaluation of the drive and an honest read on your chances before work begins
  • Recovery of files from drives that still spin up and are detected
  • Recovered files returned on a USB drive or your new computer
Not included
  • Physically damaged drives (clicking, dropped, water damage), referred to a clean-room lab
  • The USB drive used for delivery, if you don't supply one
Good to know
  • No files recovered = no recovery charge (service call still applies on-site)

Select any service to see exactly what's included.

Managed IT for small businesses

A flat monthly fee so your IT is watched, patched, protected, and supported, instead of paying by the hour every time something breaks. Month-to-month after a 90-day start period.

Essentials

Monitoring, patching, and security for every computer. Support billed as needed.

Starting at$45per device / month
What's included
  • 24/7 monitoring of each computer's health, storage, and backups
  • Automatic Windows and third-party software updates
  • Managed endpoint detection & response (EDR) with 24/7 security operations center
  • Monthly health report in plain English
  • Discounted $95/hr rate for support and projects
Not included
  • Help desk support, billed hourly on this plan
  • Microsoft 365 licenses
Good to know
  • 3-device minimum

Business

Most popular

Everything in Essentials plus unlimited remote help desk and Microsoft 365 management.

Starting at$95per user / month
What's included
  • Everything in Essentials, for every device the user works on
  • Unlimited remote help desk during business hours
  • Microsoft 365 administration: users, mailboxes, licenses, and security settings
  • Microsoft 365 backup (email, OneDrive, SharePoint, and Teams)
  • New-hire setup and departing-employee lockout
  • Documentation of your network, accounts, and vendors, yours to keep
  • Discounted $95/hr rate for on-site work and projects
Not included
  • On-site visits, billed at the discounted rate
  • Microsoft 365 licenses (billed at Microsoft's price)
Good to know
  • 3-user minimum

Complete

Fully outsourced IT department: remote and on-site support, network, and planning.

Starting at$150per user / month
What's included
  • Everything in Business
  • Unlimited on-site support in Southeast Michigan during business hours
  • Firewall, switch, and Wi-Fi management and monitoring
  • Server and local backup monitoring
  • Security awareness training and phishing simulations for staff
  • Quarterly technology review and budget planning
Not included
  • Hardware and software purchases
  • Large projects such as office moves or new builds, quoted separately
Good to know
  • 3-user minimum

Business projects

One-time work for businesses, with or without a managed plan. Each is quoted in writing after a walkthrough.

IT & Security Assessment

Businesses

A walkthrough of your office's computers, network, accounts, and backups.

CostFree
What's included
  • On-site review of computers, network equipment, Wi-Fi, and backups
  • Check of Microsoft 365 / email security settings
  • A written report: what's working, what's at risk, and what I'd fix first
Good to know
  • Free for offices with up to 15 computers; larger offices quoted

Business Network Installation

Businesses

Firewall, switches, and business-grade Wi-Fi designed and installed for your office.

Starting at$750labor + equipment
What's included
  • Network design for your space and headcount
  • Installation and configuration of firewall, switch, and up to 2 wireless access points
  • Separate secure networks for staff, guests, and devices like printers and cameras
  • Remote management set up so issues can be fixed without a visit
  • Network documentation and admin credentials handed over to you
Not included
  • Equipment (quoted up front at cost)
  • New cable runs through walls or ceilings, quoted separately

Microsoft 365 Setup / Migration

Businesses

Move your business email and files to Microsoft 365, set up securely.

Starting at$500up to 5 users
What's included
  • Microsoft 365 tenant setup with your business domain
  • Migration of existing email, contacts, and calendars
  • Multi-factor authentication and recommended security settings enabled
  • Outlook, Teams, and OneDrive set up on each user's computer and phone
Not included
  • Microsoft 365 licenses
Good to know
  • Each additional user: $75

Business Workstation Deployment

Businesses

A new work computer set up to your business standard and ready on day one.

Starting at$150per computer
What's included
  • Setup, updates, and bloatware removal
  • Joined to your business accounts (Microsoft 365 / Entra ID) and security tools
  • Line-of-business software, printers, and shared drives configured
  • User's files and email moved from their old computer

Select any service to see exactly what's included.

Website design

Fast, mobile-first websites for small businesses and individuals, designed, built, and maintained locally. Every site gets a written proposal before work starts.

Landing Page

Individuals & businesses

A single, polished page with everything a customer needs to call you.

Starting at$750
What's included
  • One custom-designed page, built for phones first
  • Your services, hours, service area, photos, and contact details
  • Contact form that emails you directly
  • Google-friendly setup: page titles, business info, and sitemap
  • Connected to your domain with SSL (the padlock)
  • Two rounds of revisions before launch
Not included
  • Domain and hosting fees (typically $15 to $25/year for a domain; hosting often free)
  • Professional photography or written copy

Small Business Website

Businesses

A multi-page site (home, services, about, gallery, contact) built around your business.

Starting at$1,800up to 5 pages
What's included
  • Up to 5 custom pages
  • Everything included in the Landing Page
  • Google Business Profile connected and checked
  • Basic visitor analytics so you can see what's working
  • Three rounds of revisions before launch
Not included
  • Online store or booking system, quoted separately
  • Domain and hosting fees
Good to know
  • Additional pages: $150 each

Website Care Plan

Individuals & businesses

Updates, monitoring, and small changes so your site never goes stale.

Starting at$40/month
What's included
  • Up to 30 minutes of content changes each month (hours, prices, photos, text)
  • Uptime monitoring, so I know if your site goes down
  • Domain, SSL, and hosting renewals kept track of for you
  • Priority turnaround on edits
Good to know
  • Cancel anytime
  • Without a plan, edits are billed at $70/hr in 15-minute increments

Select any service to see exactly what's included.

Accepted payment: Cash, check, or credit/debit card (Square)

Not sure which one you need?

Describe the problem in your own words and I'll tell you what it's likely to cost before anything is booked. Questions are always free.

Or check the frequently asked questions.

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