Questions,
answered plainly

Both. About half of what I do is for individuals and families at home (computers, printers, phones, Wi-Fi), and the other half is for small businesses that don't have their own IT person. Same person, same patience, either way.

Southeast Michigan for on-site visits. Locations farther out are often fine too, and travel is quoted before booking. Remote support and website work are available anywhere.

Me, Alex Thebolt. Thebolt Technology is a one-person business, so the person you talk to is the person who does the work, every time.

Standard appointments are Monday to Friday, 9 AM to 5 PM. Evenings, weekends, and same-day emergencies are available by appointment at the after-hours rate. Call (734) 234-6638, or send a message and I'll reply within one business day.

Every computer, network, and business is a little different. Starting prices assume the job goes smoothly the first time: the hardware is healthy, passwords are on hand, and nothing unexpected turns up along the way. If I find something that would change the price, I'll stop, explain what I found in plain English, and get your OK before doing any additional work. You will never be surprised by the bill.

Yes. After diagnosing the problem I'll tell you what's wrong and give you a price for the fix. Nothing beyond the service call happens until you say OK.

Then you don't pay for a repair. The only charge is the $55 service call for an on-site visit, and I'll tell you honestly what your options are, including whether it's worth replacing instead.

No. Asking a question, describing a problem, or getting a written quote for a website or business project is always free.

Cash, check, or credit/debit card (Square). Home services are paid when the job is done. Managed IT plans and website projects are invoiced.

I come to you, at home or at your business. Many problems can also be fixed remotely over a secure screen-sharing session, which is faster and has no service call fee.

Yes. I only access what I need to fix the problem, I ask before opening anything personal, and I never keep copies of your files or passwords. Remote sessions end completely when we're done. Nothing stays installed unless you ask for it.

I'll give you a straight answer. If a repair costs more than the computer is worth, or it's too old to stay secure, I'll say so, and I can help you pick a replacement and move everything over.

Yes: printers, scanners, phones, tablets, Wi-Fi, smart TVs, streaming devices, and smart home gadgets. If it's something I don't work on, I'll tell you who does.

Yes. If the same problem comes back within 30 days of a repair, I'll fix it again at no labor charge.

Instead of calling someone when things break and paying by the hour, you pay a flat monthly fee and I keep your computers updated, protected, backed up, and monitored, and help your staff when they need it. Most problems get caught before anyone notices them.

No long-term lock-in. Plans start with a 90-day period so everything can be set up and stabilized, then continue month-to-month. You can cancel with 30 days' notice.

Essentials (from $45 per device / month) suits offices that just want their computers protected and patched. Business adds unlimited remote help desk and Microsoft 365 management, and is the right fit for most small offices. Complete adds on-site support, network management, and planning. The free IT assessment will tell you which fits.

Yes. I can set up, manage, and bill your Microsoft 365 licenses at Microsoft's standard pricing, or manage licenses you already pay for directly.

Security alerts are watched 24/7 by a security operations center, so threats are handled around the clock. For other urgent issues, after-hours support is available at the after-hours rate.

Yes. The domain, hosting account, and the site itself are in your name. If you ever want to move on, nothing is held hostage.

A landing page usually takes 1 to 2 weeks and a multi-page site 3 to 4 weeks, counted from when I have your content (text, photos, logo). I can help write or organize the content if you don't have it ready.

A domain name typically runs $15 to $25 per year, and hosting for a site like this is often free or a few dollars a month. The optional Website Care Plan covers updates and monitoring; without it, changes are billed hourly.

Usually, yes. Send me the link and tell me what you want changed, and I'll let you know whether it's a quick edit or a better candidate for a rebuild.